CONNECT WITH US
Monday – Thursday
8:30AM – 5PM EST
Friday
8:30AM – 1:30PM EST
CALL US
1-800-537-1702EMAIL US
support@cascademaverik.comFREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
Do I need to turn on a secure check out process?
Do I need to turn on a secure check out process?
No! The security features are automatic, and always on. You don't have to do anything but shop. Clicking "Checkout" on any page is all it takes to get started in our secure checkout process.
Do you have a Security Program?
Do you have a Security Program?
Yes, we work with our Information Security team to keep up to date on current cybersecurity threats.
How do I track my Order?
How do I track my Order?
You can track your order by following your unique link in your Shipment Confirmation email.
If you have a cascademaverik.com account, login to your account to check the status of your current or past orders.
If you still need help, contact Customer Service at support@cascademaverik.com
What is your return policy?
What is your return policy?
Click here for our Return Policy.
How can I contact Customer Service?
How can I contact Customer Service?
Call us 1800-537-1702 Mon-Thurs 8:30am-5pm Fri 8:30am-1:30pm or Email us Support@cascademaverik.com
What is your Shipping Policy?
What is your Shipping Policy?
Click Here for our Shipping Policy
Is there such a thing as a "non-custom helmet"?
Is there such a thing as a "non-custom helmet"?
Because of all the color and feature options, every Cascade helmet is technically a "custom" helmet. But that doesn't mean they're "exclusive" to certain players. Cascade makes it easy to get a helmet set up for your unique needs, whether you're just starting out or are building your legacy.
How long will it take for my helmet to ship?
How long will it take for my helmet to ship?
Once a helmet order is submitted we get right to work. Cascade strives to maintain a 2 to 3 business day turnaround on all helmets and goggles
What happens if my helmet doesn’t fit?
What happens if my helmet doesn’t fit?
The best way to ensure a helmet fits properly is to try it on. If this isn’t possible, review the sizing guide to help make the best decision for you. Helmets are custom, made to order, and not returnable. Customer Support can be contacted for further inquiries.
How many helmets can I order at one time?
How many helmets can I order at one time?
CascadeMaverik.com does hold a 3 helmet maximum on orders. For team orders, contact an authorized Cascade dealer.
CONNECT WITH US
Monday – Thursday
8:30AM – 5PM EST
Friday
8:30AM – 1:30PM EST
CALL US
1-800-537-1702EMAIL US
support@cascademaverik.comTEAM ORDERS
Looking to place a team order? We can help get your whole team geared up for the season. For custom helmet group orders, visit FactoryCustom.com For all other Team orders, visit our Team Orders page or email us for additional support.